ji77 Privacy Policy — How We Protect Your Personal Data

01 Who We Are

ji77 is an internationally licensed online gaming platform operating at ji77.io, providing casino games, live dealer games, crash games, slot games, and sports betting services to players located in Bangladesh. For the purposes of this Privacy Policy, "ji77", "we", "us", and "our" refer to the ji77 platform operator — the entity responsible for determining how and why your personal data is processed.

ji77 is operated by an internationally licensed gaming company. All data processing activities described in this Privacy Policy are carried out under that operational entity's authority. Our primary data contact channel is our 24/7 English-language support team, reachable via live chat at ji77.io or by email at [email protected].

02 Scope of This Policy

This Privacy Policy applies to all personal data collected, processed, and stored by ji77 in connection with:

• Registration and maintenance of a ji77 player account
• Completion of KYC (Know Your Customer) identity and age verification
• All deposits and withdrawal transactions processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Real-money gameplay across all casino games, live dealer tables, crash games, slot games, and sports betting markets
• Use of responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods
• Communications between you and the ji77 English-language customer support team
• Browsing and navigating the ji77 platform, including data collected via cookies and similar technologies
• Participation in ji77 promotions, bonuses, and loyalty programmes

This policy covers only ji77's own data processing activities. It does not cover the privacy practices of our certified game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe), payment partners, or any other third party. Please refer to the relevant third-party privacy policies for information about their practices.

03 Data We Collect

3.1 Identity and Registration Data

When you register a ji77 account, we collect the following personal data:

• Full legal name (as it appears on your Bangladesh National Identity Card)
• Date of birth (for mandatory 21+ age verification)
• Gender
• Residential address in Bangladesh (including division, district, and postal code)
• Mobile phone number (used for account authentication and OTP delivery)
• Email address
• Chosen username and encrypted password

3.2 KYC Verification Documents

To comply with our mandatory Know Your Customer obligations, ji77 collects:

• A clear digital copy of your Bangladesh National Identity Card (NID) — both front and back faces
• A live selfie photograph taken at the time of KYC submission (for liveness and identity matching)
• Where required: proof of residential address (utility bill or bank statement dated within 90 days)
• Where required: source-of-funds documentation for higher-value transactions

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records including amount (৳ BDT), date, time, and payment method used
• bKash account number, Nagad account number, Rocket number, or Upay number associated with your deposits
• Partial payment card details (card type, last 4 digits, expiry — not full card numbers) for Visa and Mastercard transactions
• Transaction reference numbers and payment processor confirmation codes

3.4 Gameplay and Betting Activity Data

• Records of all bets placed, games played, session durations, wager amounts, and outcomes
• Bonus and promotion usage history, including wagering requirement progress
• Sports betting selections, accumulator history, and in-play betting activity
• Responsible gaming tool settings and any self-exclusion or limit requests made

3.5 Technical and Device Data

• IP address at the time of each login and transaction
• Device type, operating system, and browser type and version
• Mobile device identifiers (where the ji77 mobile platform is accessed)
• Geolocation data (country and region level, derived from IP address)
• Session logs and access timestamps

3.6 Communications Data

• Content and timestamps of live chat interactions with the ji77 support team
• Email correspondence with ji77
• Support ticket records and complaint history

04 How We Collect Your Data

ji77 collects personal data through the following channels and mechanisms:

4.1 Directly From You

The majority of personal data ji77 holds is provided directly by you when you: register an account; complete KYC verification; make a deposit or withdrawal; contact customer support; respond to a survey or promotion; or update your account profile settings.

4.2 Automatically Through Platform Use

When you access and navigate the ji77 platform, certain technical and behavioural data is collected automatically through server logs, session tracking, and cookies. This includes your IP address, device type, browser information, pages visited, games launched, and session duration. See Section 8 (Cookies and Tracking) for full details.

4.3 From Payment Processors

When you initiate a deposit or withdrawal, ji77 receives transaction confirmation data from our payment processing partners (bKash, Nagad, Rocket, Upay, and card processors). This data is limited to transaction status, reference numbers, and the partial payment identifiers necessary to reconcile your account balance and verify payment method ownership.

4.4 From Third-Party Game Providers

Our certified game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) transmit game round data — including bet amounts, game outcomes, session identifiers, and RNG audit logs — to ji77 for account settlement, dispute resolution, and responsible gaming monitoring purposes.

4.5 From Fraud Prevention and Compliance Services

ji77 may receive risk-assessment signals from third-party fraud detection services and identity verification partners. These signals help ji77 identify suspicious account activity, detect multi-accounting, and comply with anti-money laundering (AML) obligations. Data received through these channels is used solely for compliance and security purposes and is not shared beyond those contexts.

05 Legal Bases for Processing

ji77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

06 How We Use Your Data

The personal data ji77 collects is used exclusively for the following purposes:

6.1 Account Management and Service Delivery

To create, maintain, and manage your ji77 account; to authenticate your identity at each login via OTP; to process deposits and withdrawals to and from your registered payment methods; to credit and track bonus funds and wagering requirements; and to provide 24/7 English-language customer support across Bangladesh.

6.2 KYC, Compliance, and Age Verification

To verify that you are at least 21 years of age before permitting real-money play; to confirm that your identity documents match the registration details provided; to fulfil anti-money laundering (AML) screening obligations; and to respond to lawful requests from regulatory authorities or law enforcement agencies where required by applicable law.

6.3 Security and Fraud Prevention

To detect and prevent fraudulent account registrations, multi-accounting, bonus abuse, collusion, match-fixing, money laundering, and other prohibited conduct described in our Terms & Conditions; to monitor for unusual login patterns, abnormal transaction volumes, or suspicious betting activity; and to protect the integrity of the ji77 platform and the safety of all players.

6.4 Responsible Gaming

To monitor gameplay patterns for indicators of problem gambling behaviour; to enforce any responsible gaming tools you have activated (deposit limits, loss limits, cooling-off periods, self-exclusion); to identify players who may benefit from early intervention outreach; and to prevent players under active self-exclusion from accessing the ji77 platform.

6.5 Platform Improvement and Analytics

To analyse aggregated and anonymised usage data to understand how players interact with the ji77 platform; to identify technical issues and performance bottlenecks; to optimise the game library, betting markets, and promotional offerings for the Bangladesh market; and to improve the overall player experience across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions.

6.6 Marketing Communications (Consent-Based Only)

To send you promotional emails and notifications about new games, bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, and BPL season specials), and platform updates — only where you have provided explicit consent to receive such communications. ji77 does not engage in unsolicited bulk marketing and will never contact you via SMS or phone for promotional purposes without your express prior consent.

07 Data Sharing and Disclosure

ji77 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

7.1 Certified Game Providers

Your account identifier and session tokens are shared with our certified game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others) solely to enable real-time game session authentication, bet settlement, and audit logging. These providers receive only the technical identifiers necessary for these functions and are contractually prohibited from using your data for any other purpose.

7.2 Payment Processors

Transaction data is shared with our payment partners (bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors) to initiate, confirm, and reconcile deposits and withdrawals. Each payment partner operates under its own privacy policy and is independently responsible for data protection within its systems. ji77 shares only the minimum transaction data required to complete each payment instruction.

7.3 Identity Verification and KYC Partners

Your NID images, liveness photograph, and registration details may be shared with our accredited third-party identity verification partner(s) solely for the purpose of automated and manual KYC review. These partners are bound by strict data processing agreements and are not permitted to retain or use your identity documents beyond the scope of the KYC verification service they provide to ji77.

7.4 Fraud Prevention and AML Services

Risk signals derived from your account activity — such as transaction patterns, IP geolocation, and device fingerprints — may be shared with third-party fraud detection and anti-money laundering screening services. No identifiable document data (e.g., NID images) is shared with these services; only behavioural and technical risk signals are transmitted.

7.5 Legal and Regulatory Disclosure

ji77 may disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory direction. ji77 will, where legally permitted, notify the relevant player of any such disclosure request before complying.

7.6 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of ji77's business operations, player personal data may be transferred to the acquiring or successor entity as part of that transaction. Affected players will be notified of any such transfer and the data protection arrangements that apply to it before any transfer takes effect.

08 Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by the ji77 platform when you visit. They allow the platform to recognise your device across sessions, maintain your login state, remember your preferences, and collect usage analytics. Similar technologies — including local storage, session storage, and pixel tags — may also be used for equivalent purposes.

8.2 Categories of Cookies Used by ji77

8.3 Managing Your Cookie Preferences

You may manage non-essential cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair or prevent your ability to use the ji77 platform. Disabling analytics cookies will not affect your ability to register, deposit, play, or withdraw. Please note that clearing your browser cookies may log you out of the ji77 platform and reset your session preferences.

09 Data Security Measures

ji77 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and the ji77 platform is encrypted using industry-standard SSL/TLS protocols. This applies to login, deposit, withdrawal, KYC document upload, and all other platform interactions.
• Encrypted Data Storage: Sensitive personal data fields — including NID information and payment method identifiers — are stored in encrypted form at rest using AES-256 encryption. Database credentials and encryption keys are managed separately with access strictly limited to authorised personnel.
• Access Controls: Internal access to personal data is governed by a strict role-based access control (RBAC) policy. Employees access only the data necessary for their specific function. All data access events are logged and subject to regular audit review.
• Two-Factor Authentication (2FA): All internal staff systems and administrative interfaces require multi-factor authentication. Players are strongly encouraged to enable 2FA on their ji77 accounts via the account security settings panel.
• Penetration Testing and Vulnerability Assessment: The ji77 platform undergoes regular independent security testing, including penetration testing and vulnerability assessments, conducted by qualified third-party security firms.
• Incident Response: ji77 maintains a formal data breach incident response plan. In the event of a confirmed data breach that poses a risk to player data, ji77 will notify affected players via their registered email addresses and take immediate remedial action.

10 Data Retention

ji77 retains personal data for the minimum period necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention schedules:

Upon expiry of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised in accordance with ji77's internal data lifecycle procedures. Where anonymisation is used, the resulting anonymised dataset is no longer personal data and may be retained indefinitely for aggregated statistical purposes.

11 Your Privacy Rights

As a ji77 player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact our support team via live chat at ji77.io or by email at [email protected]. We will respond to all valid requests within 30 days of receipt.

11.1 Right of Access

You have the right to request a copy of all personal data ji77 holds about you, along with information about the purposes for which it is processed, the categories of data held, and the third parties with whom it has been shared. Ji77 will provide this information free of charge in a structured, commonly used format.

11.2 Right to Rectification

You have the right to request that ji77 correct any inaccurate personal data we hold about you, or complete any incomplete data. Where a correction affects your registered identity details, ji77 may request updated KYC documentation to verify the accuracy of the correction before it is applied.

11.3 Right to Erasure ("Right to Be Forgotten")

You may request that ji77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. Please note that ji77's legal retention obligations (Section 10) may override erasure requests for specific data categories, particularly KYC and transaction records subject to AML retention requirements.

11.4 Right to Restriction of Processing

You may request that ji77 restrict processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where processing is unlawful but you prefer restriction over erasure. Where processing is restricted, ji77 will continue to store the data but will not actively process it beyond storage.

11.5 Right to Data Portability

Where ji77 processes your personal data on the basis of your consent or performance of a contract, and that processing is carried out by automated means, you have the right to receive the data you have provided to ji77 in a structured, commonly used, machine-readable format (e.g., CSV or JSON).

11.6 Right to Object

You have the right to object to ji77's processing of your personal data where that processing is based on ji77's legitimate interests. Where you object, ji77 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

11.7 Rights Related to Automated Decision-Making

Ji77 uses automated processes for certain compliance functions, including fraud detection and AML screening. Where an automated decision produces a significant effect on your account (such as an account suspension or transaction block), you have the right to request human review of that decision by contacting our support team. Ji77 will review and respond to all such requests within 5 BST business days.

12 Children and Minors

The ji77 platform is strictly intended for adults aged 21 years or older. Ji77 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the ji77 registration process and is reinforced through KYC document review before real-money play is permitted.

If ji77 becomes aware — through KYC review, player complaint, or any other means — that an account has been registered by or is being used by a person under 21 years of age, ji77 will immediately suspend the account, freeze all associated funds, conduct a thorough review, and permanently close the account in accordance with our Terms & Conditions and responsible gaming obligations.

13 Third-Party Links

The ji77 platform may, from time to time, contain references to third-party services — including certified game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) and payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These third parties operate their own platforms and privacy policies, which are entirely independent of ji77.

Ji77 is not responsible for the privacy practices, security standards, or content of any third-party platform, service, or website. We strongly encourage you to review the privacy policy of any third-party service before providing your personal data to it. Ji77's Privacy Policy applies only to data processing activities carried out directly by the ji77 platform operator.

14 Changes to This Privacy Policy

Ji77 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform functionality. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

14.1 Notification of Material Changes

Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — ji77 will notify you in advance via your registered email address. The notification will summarise the key changes and indicate the effective date. Your continued use of the ji77 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

14.2 Reviewing the Current Version

The most current version of this Privacy Policy is always available at ji77.io/privacy-policy. We recommend reviewing this page periodically, particularly if you receive a notification of changes. Archived versions of previous Privacy Policy documents are available upon request by contacting our support team.

15 Contact and Complaints

Ji77 takes privacy concerns seriously. If you have a question about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern about how your personal data has been handled, please contact us through any of the following channels:

• Live Chat: Available 24/7 at ji77.io — the fastest way to reach our English-language support team
• Email: [email protected] — subject line "Privacy Enquiry" or "Privacy Rights Request" for fastest routing
• Response Time: Live chat within minutes; email within 24 hours on BST business days; formal privacy rights requests within 30 days
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), including all public holidays

15.1 Complaint Escalation

If you raise a privacy concern with ji77 and are not satisfied with the response received within 14 days, you may escalate the matter to our senior compliance team by emailing [email protected] with the subject line "Privacy Complaint — Escalation". Our compliance team will acknowledge escalated complaints within 3 BST business days and provide a written response within 28 days of acknowledgement.

15.2 Serving All of Bangladesh

Ji77's customer support and privacy team is available to assist players across all regions of Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other district and division. All privacy communications are handled exclusively in English.